As we noted earlier this week, Frontier continues to struggle in some areas with integrating acquired former Verizon FiOS, DSL and phone customers in Texas, California, and Florida. Some of these users complain that phone, broadband and broadband service still doesn’t really work, while others complain that other functionality like video on demand, website support functions, or voicemail services remain notably glitchy.
Bright House Communications appears to be taking advantage of the troubles by offering a new deal to frustrated customers. The ISP is telling Florida news outlets that the ISP is offering up to $240 in credits to switch to the cable provider.
We’ve put out an offer that s responding to the tremendous amount of calls we re receiving from Frontier customers, says Bright House spokesman Joe Durkin.
The company claims it’s receiving a “tremendous amount of calls” from Frontier subscribers frustrated by the ongoing problems. And while the cable operator itself is on the cusp of being acquired by Charter Communications, it’s promising worried customers that their looming transfer to a new company won’t be anything like what they’re experiencing with Verizon and Frontier.
“Our infrastructure and our network will remain intact,” the company says of the Charter deal. “They won’t experience any interruptions at all.”