Users with scheduled FiOS and DSL installation or repair are officially starting to be impacted by Verizon’s ongoing labor strike. Several customers have written in to note that Verizon simply didn’t show up for their scheduled FiOS installation this week, a problem that appears to be popping up in various news outlets in Verizon territories. Verizon customers walked off the job Wednesday morning after being unable to strike a new labor contract with Verizon. The two sides have been negotiating since June of last year, and workers had been working without a contract in place since last August.
We do have a bit of a delay, Verizon admits. We re working hard with customers to prioritize repair above activations and provisioning because we owe that to our existing customers.
With 40,000 workers having walked off the job, delays are inevitable, though Verizon insists they’ve brought in additional workers to handle the load. Still, the impact could reach into Verizon Wireless, where Verizon has likely pulled employees off existing projects to help shore up support gaps.
The union workers say that Verizon has been working to offshore jobs, trim benefits, cut wages, and force longer hours despite seeing greater quarterly profits than ever before.
Through our hard work, Verizon is making record profits while our families are left with threats to our jobs and our customers aren’t getting the service they need,” The CWA said in a statement. “Striking is a hardship for our families, but we need to remind Verizon executives that the people who build their profits are a critical reason for the company s success.
Verizon CEO Lowell McAdam, meanwhile, has been engaged in a public bickering match with Presidential candidate Bernie Sanders, who in recent weeks has accused Verizon of being a tax dodger and showed up to person to offer support to striking workers in New York.
“Nostalgia for the rotary phone era won’t save American jobs, any more than ignoring the global forces reshaping the auto industry saved the Detroit automakers,” McAdam said in a LinkedIn post.