Frontier

Frontier: ‘No Market Demand’ for Gigabit Service

It has been several months since Frontier Communications utterly flubbed its acquisition of ex-Verizon customers in California, Texas and Florida, and the company continues to try and restore its reputation among customers that didn’t get a very good first impression. Speaking to the Tampa Bay Times, Frontier’s Bob Elek notes that things have improved dramatically,…

Frontier: We Lost 40,000 Customers Due to Migration Issues –

Frontier has acknowledged that it has certainly lost customers due to the botched integration of acquired Verizon customers in Florida, Texas and California. Company CEO Dan McCarthy told attendees of the JP Morgan Global Technology, Media and Telecom Conference that the company lost 40,000 customers alone just among users who signed up with Verizon before…

Frontier Users Fight…For Their Right…to Sue Over Slow Speeds –

While Frontier’s bungled Texas, California, and Florida acquisitions are getting lots of press, the company continues to face a lawsuit from West Virginia customers (also acquired from Verizon) who say the company consistently fails to deliver advertised speeds. Despite Frontier’s best attempt to force angry customers into binding arbitration, last December a Judge let the…

Frontier Blames Outages on ‘Corrupt Data’ Inherited From Verizon –

Frontier is blaming ongoing problems with the integration of Verizon’s Texas, Florida, and California DSL, FiOS and phone customers on “corrupt data” provided by Verizon. Problems have plagued the company since the switch over of these acquired customers began back on April 1, prompting a hearing held this week by the California State Assembly’s Utilities…

Frontier

Frontier Promising 100-300 Mbps Speeds For Acquired Customers

Sure, Frontier Communications just proved to recently acquired Florida, Texas and California customers that it can barely handle basic customer support, but the company is promising to make things better with a slate of upcoming speed upgrades for these users. Speaking at the JP Morgan Global Technology, Media and Telecom Conference, Frontier CEO Dan McCarthy…

Bright House Networks

Bright House Offering Discounts to Annoyed Frontier Customers

As we noted earlier this week, Frontier continues to struggle in some areas with integrating acquired former Verizon FiOS, DSL and phone customers in Texas, California, and Florida. Some of these users complain that phone, broadband and broadband service still doesn’t really work, while others complain that other functionality like video on demand, website support…

Frontier

Three Weeks In Frontier Verizon Switchover Problems Continue

While most of the major outages appear to have been resolved, customers in some areas of the country continue to complain about problems related to the Verizon, Frontier switchover. Frontier formally took over Verizon’s FiOS, DSL and phone customers in Texas, California and Florida at the start of April, but users say they continue to…